You already have a WordPress website but you’re not really sure what to do next. You don’t know anything about software updates and a backup sounds like a great good idea but you have no idea where to start.
We’ve got your back! We fix anything that’s broken, update what needs to be updated and ensure your site keeps running like a well oiled machine.
Spend your time writing great content and running your business, leave the troubleshooting to us! Our experts have been in the business for years and know WordPress inside and out. If they can’t fix your problem, no one can.
Take a look at our support plans and breakdown of the features listed below, we have a plan for every business need.
Think of us as your on-call WordPress superhero, minus the cape and tights (unless our support people want to wear a cape, who are we to stop them).
Keep WordPress, Plugins & Themes Up-To-Date
Keeping WordPress up-to-date is the single most important factor in keeping your website solid and secure. We also ensure that all of your plugins and your WordPress theme are all compatible.
Back-Ups Make Sure You Get Right Back Up
A website is only as secure as it’s most recent back-up. We make sure your WordPress website is backed up every single day, on-site and off-site, to make sure you get back up and running in-case anything goes wrong.
Friendly, Expert Monthly WordPress Support
Our support experts are there to help make sure your website keeps running smoothly. If you want to add a new feature, fix a CSS issue or learn how to make your own updates, we’re there to help.
Full Service Web Hosting
All packages include our amazing web hosting service. You get fast and secure hosting and we have access to fix anything that needs fixing.
We monitor your website for a long list of security issues, including malware and hacking attempts. And if anything goes wrong, we fix it for you*.
Google loves fast websites and so do your customers. Using a variety of techniques we make sure your site is as fast as it can be.
We use the latest SEO analysis tools to make sure your website is getting found. We offer discounted SEO services to all WordPress Defender clients.
But Seriously, Why Do I Need This?
Your website is your livelihood and you probably spent a good chunk of cash having it built. What would happen if a hacker, or software problem took down your website. Would you know how to fix it? How much business would you lose while your website was offline?
It can cost thousands of dollars to recover a website from a hack or malware infection. Significantly more if you need to rebuild your website from scratch (and weeks of downtime too). Why take a chance?
Let our WordPress experts make sure your website never has an issue in the first place. Spend your time growing your business (or binge watching Game of Thrones, totally your call). You also get our amazing full service web hosting, website speed optimization, a free SEO analysis and a whole bunch more.
Check out our support plans and breakdown of the features below, we have a plan for every business need.
Frequently Asked Questions
Do You Offer Web Hosting?
All of our packages include web hosting because it makes ensuring your website is running smoothly massively simpler. If your site was hosted on another web host we would have to contact their tech support each time there was a problem. Because your site is on our servers, we can just fix the problem. Dead simple.
My Site Is Hosted Somewhere Else?
No problem at all, that’s part of our WordPress Support service. We handle moving your website to our servers for free. All we need is access to your WordPress admin interface – FTP or MySQL access usually isn’t needed (and if you don’t know what that those terms mean, you don’t need to).
What If My Website Gets Hacked?
That’s why we have back-ups. We will usually just revert your website to a back-up that has not been compromised and you’re back up and running. If the damage is too severe and can’t be fixed by reverting to a back-up we will do our best to fix the damage. If your website can not be fixed we will propose a range of options* to get you back online as soon as possible.
How Much Support Do I get Each Month?
Each of our plans offer a set number of support requests each month. If you need a little more support one month we’re pretty easy going. If you need a lot more support we just bill for the extra work (don’t worry, we talk to you about it first). If you’re consistently needing more help you’re always free to upgrade to a different support plan at any time.
What If An Update Breaks My Website?
That’s why we have back-ups. We do everything in our power to ensure an update won’t cause problems, but sometimes it’s just out of our control. If your site uses a plugin or a theme that’s no longer compatible with the latest version of WordPress we will work to find an alternative*.
What Forms Of Payment Do You Accept?
We accept Visa, MasterCard and American Express for payment. After you sign-up, your credit card will be charged on a monthly basis until you decide to cancel your subscription.
Am I Stuck With A Contract?
There are absolutely no contracts for our WordPress Support plans – you pay on a month-to-month basis. You can cancel your service at any time.
Can I Switch Plans If My Needs Change?
Of course, You can switch to a higher or lower plan at any time.
What Is Your Refund Policy?
We stop billing as soon as you notify us that you would like to cancel your support plan. If you cancel within 5 days of your last payment a full refund of that months fee will be issued*.
What If I Don’t Need Monthly Support?
You just need a few questions answered and you’re comfortable handling the maintenance of your WordPress website – we’ve got you covered. Just contact us and we’ll be happy to help!
LEAVE IT TO THE WORDPRESS EXPERTS
Keep Your Website Running Like a Well-Oiled MachineLET'S GET STARTED
*All work not covered by our monthly plans will be billed over and above the monthly fee. Extra charges will ALWAYS be discussed with you before ANY work proceeds. Each support request is a maximum of 8 minutes – it doesn’t sound like a lot of time, but our experts are experts and they work fast. Refunds are not issued if a cancellation is received 5 days after your last payment.